FAQ'sHere are the answers to frequently asked questions
When are you open?
Monday and Thursday: 7:00 AM - 6:00 PM
Tuesday and Wednesday: 8:00 AM - 6:00 PM
Friday: 7:00 AM - 5:00 PM
What payment methods do you accept?
Cash, EFTPOS, AMEX, Hicaps (Private Health insurance)
DVA Gold Card (Bulk-billed)
Allied Health (EPC) referral from GP (limited; Bulk-billed)
What area do you service/sell to?
For Chiropractic, as far as people want to travel…
Nutrition consultations can be available via Skype or phone call
How many visits before I feel relief?
Some people feel improvements quickly. Others take longer. Everyone is unique and conditions vary widely.
Your chiropractor will discuss your case with you so that you may have some insight into what might be expected. Our policy is that if you can see benefit in what we are doing and where we are headed, then we continue on a path specifically tailored to you. If you don’t see benefits, we stop and discuss other options for you to explore.
Is booking an appointment necessary?
We allocate longer times for certain types of appointments. For these, bookings are essential.
Whilst we will do our utmost to help a walk-in as soon as possible, pre-booked appointments will always be given priority.
Can I book online?
Yes, exisitng customers can book their next appointment online, click here to book.
New to Harwood Chiropratic?
If you have not seen us before then we need to conduct a new patient appointment, after which we can set you up in our online appointment booking system. Contact us to book your initial appointment.
Do you have a cancellation policy?
We only ask for courtesy.
Please let us know if you can’t make your appointment, so that we can let someone else have that space.
Do you have packages or plans available to help me commit to ongoing maintenance and improvement?
We don’t financially lock people in to extended care plans, although we do offer tools to help people keep on track. Our team can print pre-booked appointment schedules or contact you via SMS or phone with appointment reminders.
We also understand that intensive care can be expensive. To help, our regular consultation fee is reduced when intensive care is necessary (ie. less than 15 days between adjustments). We also have another reduced rate for those that want to benefit from a maintenance/supportive approach to their care (ie 16-35 days between adjustments). These fees are set automatically and do not require any action on your part.
Of course, those who would rather just ring when they feel it necessary, are also willingly accommodated.
Do I need a referral from a GP?
Chiropractors are primary health practitioners and generally don’t require referral.
Medical referral is only required for DVA, EPC, Workcover and possibly other situations when a third party pays.
Do chiropractic adjustments hurt?
In most cases, not at all. In fact most people feel the adjustment itself as a positive and comfortable experience.
Starting anything new can take a little time for the body to get used to – much like kicking off a new exercise regime. Some people may find the adjustment comfortable enough, only to notice some mild achiness a day or two later, similar to Delayed Onset Muscle Soreness (DOMS). This is due to muscles and tissues getting called on to work harder than they are used to. DOMS tend to be temporary and generally become less intense as the body reconditions to the new movement patterns. It is definitely worth letting your chiropractor know if you do experience this, or other discomfort, as they may be able to modify their techniques in your case to minimise reaction.
In addition to the stereotypical manipulative techniques, your chiropractor may use a hand held instrument to adjust the spine. Pelvic blocks or table-assisted techniques may be utilised. Special techniques are modified for adjusting infants and children. Whatever the technique, chiropractors use skill, not force or strength, to conduct a safe, effective adjustment.
How long do I need to keep coming?
Chiropractic care consists of a few different stages and how far you go is entirely your choice.
The first stage is all about symptom relief. Often, this is the most intensive stage with multiple adjustments in close succession to get your body on the road to recovery as quickly as possible.
Sometimes, initial relief may only be temporary and the next goal is to stabilise your symptoms. The aim here is to work towards stopping the pain from coming back so quickly. You can liken this phase of care to rehabilitation of the injury.
Once the condition is stable, some people choose to work on retraining or reconditioning their spine’s movement patterns to take pressure off the injured site and get the other spinal areas doing their jobs better. If each joint is doing its fair share, one isn’t getting overloaded. This lowers the risk of repeated strains.
When life has finally returned to normal (ie pre-injury status), the option for supportive or maintenance care is available. This approach involves checks on a regular basis before symptoms occur or return. This helps support the body’s individual weaknesses and reduces the likelihood of recurrence of the original injury.
How you decide to use chiropractic as a component of your overall health care is always up to you. We aim to be there for as much or little as you need to reach your goals.
The important thing is that you feel comfortable in discussing your situation with your chiropractor, and together, creating a plan to suit you.